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A travel eSIM is a digital SIM built into your phone that lets you activate a local or regional mobile plan abroad without needing a physical SIM card. You simply download the provider's profile via QR code or app, and your phone connects to the local network for data, calls, and texts. Travel eSIMs are popular with frequent flyers because you can store multiple plans, switch between countries easily, and avoid paying high roaming fees.

SmartDelay is a unique service that offers complimentary airport lounge access in the event of a flight delay or cancellation. You register your flight with the SmartDelay service before travelling (up to 24 hours prior to the flight's scheduled departure). If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will receive a LoungeKey™ voucher that provides access to a lounge at the airport where you are delayed. LoungeKey™ gives you access to a network of over 1000 airport lounges worldwide. Delays are based on 'gate' delay reporting from airlines and airports to FlightStats (our third party flight data tracker). Should FlightStats report a qualifying delay, the system will issue the lounge vouchers. A delay can be made up of one single announcement or a cumulation of individual announcements adding up to the delay threshold.

Anyone can purchase and use a Jetpac travel eSIM as long as you have an eSIM-enabled phone. Even if you have an existing AT&T or T-mobile line, you can get going with Jetpac eSIM. Start enjoying all the perks of Jetpac eSIM when you travel because data roaming has never been easier!

If you have an iOS device, you have the option to use both your physical SIM card and your Jetpac eSIM at the same time. Opt for the physical SIM card to make phone calls and sending text messages, while you can use the Jetpac eSIM for your data roaming needs as the primary line for mobile data. Ensure that you turn off data roaming for your SIM card to avoid data specific charges, and keep in mind that if you keep your SIM card active, your mobile network provider might impose roaming fees for both incoming and outgoing calls as well as text messages.

Yes, please ensure that your phone is unlocked before purchasing a Jetpac eSIM. Only unlocked phones are compatible with eSIMs.

No, you don't need to replace your eSIM every time you buy an eSIM data plan. You can keep the eSIM for future use. Once you've downloaded the Jetpac eSIM, all you need to do is top up with a new eSIM Data plan every time you travel.